Parcel Protection Program · Pakistan

Trusted protection for every delivery you ship.

Per-order parcel insurance for Pakistani sellers. Protect against theft, loss, and damage from 2% of order value (or add tampering cover at 2.5%). Pay only on the orders you choose.

e.g.

PKR 2,000 Order value

PKR 40 Standard premium, at 2%

PKR 1,500 Payout if lost/damaged

PGI-backed Visit pgi.com.pk

Per-order pricingPay only when you protect

WhatsApp claimsNo paperwork. No queues.

Install on your Shopify store

Public app, listed and verified on the Shopify App Store

Install Alameen Protect straight from the Shopify App Store. Free, with read-only access, and you're set up in minutes.

One-click install from the Shopify App Store
Read-only access · Free to install
Pay only when you insure an order

Install from Shopify App Store

Set up in minutes · free to install

Register via WhatsApp

Selling on Instagram, TikTok, WooCommerce, your own site, or a marketplace? Register here. Once approved, you'll declare each shipment through a guided WhatsApp form, with the same coverage and payouts as Shopify.

Works with any platform, no integration needed
Each shipment declared through a guided in-app WhatsApp form
Same coverage, same payouts as the Shopify flow

Approval via WhatsApp within 1–2 business days

2%Standard rate, of order value

2.5%Enhanced rate (incl. tampering)

75%Max payout, of order value

7 daysAvg. claim settlement

How it works

From signup to payout in four simple steps.

Sign up

One-click install on Shopify, or a two-minute form for everyone else. Approval lands on your WhatsApp in 1–2 days.

Insure orders

Pick which to protect, per order, no commitments. Standard or Enhanced.

Ship as usual

Same courier, same workflow. For Enhanced cover, submit two photos through a quick in-app WhatsApp form before dispatch.

File claims

Message us when something goes wrong. We settle approved claims fast. No portals, no paperwork.

Filing claims

Show us you chased the courier. We'll settle the rest.

Your WhatsApp screenshots with the courier are how we verify the claim is real. Then we process the payout, regardless of whether the courier ever responds.

What you can file a claim for

Theft

Parcel marked as stolen, missing in transit, or never handed over.

Evidence: courier WhatsApp chase + POC

Lost shipment

Parcel never delivered, courier can't locate it, no clear resolution.

Evidence: courier WhatsApp chase + POC

Damage

Item arrived broken, cracked, dented, or otherwise physically damaged.

Evidence: photos of the item + courier WhatsApp chase + POC

Enhanced only

Tampering

Box arrived ripped open, contents missing, or item swapped for something else.

Evidence: photos of the box & contents + courier WhatsApp chase + POC

How a claim works

Chase the courier on WhatsApp

Standard insurance practice. Open a complaint with the courier, follow up, and keep the conversation on WhatsApp so it's recorded.

Send us the evidence

Share your WhatsApp screenshots with the courier, the order number, and the courier's POC number. If the parcel was damaged or tampered, include a photo too.

We verify and approve

Your WhatsApp screenshots are enough to move a claim forward. We may occasionally contact the courier directly for cross-verification, but in most cases we don't need to.

Payout to your bank

Up to 75% of declared order value, paid directly to the bank account on file. Once approved, you're settled.

How fast you get paid depends on what happened:

~7 days

Theft, damage, or tampering

For theft, damage, or tampering, once your screenshots and evidence are in, we settle in about a week.

~25 days

Lost shipment

For lost shipments, we wait out the standard 25-day window before settling, while you keep chasing the courier on WhatsApp.

Structured where it speeds you up. Human where it matters.Dispatch declarations submit through a guided in-app WhatsApp form. Claims are reviewed case by case by a real person on WhatsApp, using the guidelines above.

Open WhatsApp

Pricing

Two plans. No subscriptions. No surprises.

Pay a small premium only on the orders you choose to protect. Per-order pricing, settled inside your dashboard.

Standard

Core protection for your everyday orders.

2%of order / shipping invoice value

Theft in transit
Lost shipments (after 25-day window)
Breakage & accidental damage
Lost reverse-transit shipments

Example: on a PKR 10,000 order, premium PKR 200, max payout PKR 7,500.

Most cover

Enhanced

Standard + protection against tampering & swapped contents.

2.5%of order / shipping invoice value

Everything in Standard
Tampering: box opened or contents swapped
"Empty box" claims protected
Requires 2 photos via a quick WhatsApp form before dispatch

Example: on a PKR 10,000 order, premium PKR 250, max payout PKR 7,500.

Approved claims pay up to 75% of the declared order / shipping invoice value, for both plans.

What's not covered

Undeclared shipments

The order has to be declared to Al-Ameen before dispatch. If it wasn't, we can't cover it.

Late notifications (after 7 days)

Claims must reach us within 7 days of the issue. Anything raised later can't be processed.

No courier chase or evidence

You'll need WhatsApp screenshots showing you chased the courier and the courier's POC number. Without these, we can't verify the claim.

Prohibited or restricted items

Cash, hazardous goods, and illegal or prohibited items aren't covered.

Shipping and return costs

Premiums cover the value of the goods inside the parcel, not the courier fees or the cost of shipping returns. Those are between you and your courier.

About us

Built in Karachi, for the people who actually ship in Pakistan.

Al-Ameen (Arabic for "the trustworthy") began with a simple observation: every Pakistani seller has a story about a parcel that arrived damaged, got stolen, or never showed up at all. We built the insurance product that should have caught those losses.

Why we built Al-Ameen.

Shipping in Pakistan is uniquely hard. Cash on delivery dominates, returns are punishing, and parcels routinely get stolen, damaged, tampered with, or simply lost on the way. Most sellers quietly absorb those losses into their margins.

We started Al-Ameen because the existing options weren't real protection. Courier-side guarantees are slow, opaque, and rarely pay out. Self-funded refund pools collapse the moment claims spike. And traditional insurance products were never designed for someone shipping ten orders a day from a kitchen table.

We wanted a product that meets sellers where they are (on Shopify, on WhatsApp, on their phone) and pays out when things go wrong. Not someday. Reliably.

So we built one. A parcel protection program that lives inside your dashboard, runs claims through WhatsApp, and is underwritten by a real, regulated insurer. Not a private pool, not a goodwill gesture, not an "if-we-feel-like-it" promise.

Our backing insurer

Underwritten by Pakistan General Insurance.

An insurer that has been writing policies in Pakistan since the year of independence.

The Pakistan General Insurance Co. Ltd.

Al-Ameen is a parcel protection product offered by alameen.pk and underwritten by The Pakistan General Insurance Company Limited (PGI), one of Pakistan's oldest general insurers. PGI is regulated by the Securities and Exchange Commission of Pakistan and listed on the Pakistan Stock Exchange.

Every Al-Ameen policy is a real insurance policy. Every approved claim is paid by PGI. That's the difference between a guarantee and a promise.

Visit pgi.com.pk

1947

Established · 78+ years

Regulated by SECP & listed on PSX
Lines: Fire, Marine, Motor, Engineering & more
Head office: PGI House, Bank Square, Lahore
Stock ticker: PKGI on Pakistan Stock Exchange

Get in touch

Talk to a real person.

Have a question about coverage, claims, or partnerships? Reach out. We usually reply within a few hours.

WhatsApp & phone

Talk to us directly

+92 335 2647453 +92 325 2231459

Email & web

Drop us a message

info@alameen.com.pk alameen.pk

Our office

Visit us in Karachi

Mere Weather Civil Line, Ground Floor
Shafi Court, Gulsons Express Pvt Ltd.
Karachi, Pakistan

Ready to protect every order you ship?

Get started in under a minute. Free to sign up. Pay only on the orders you protect.

Talk to us on WhatsApp